Front End Lead: Customer Service & Ops

Food Lion; Bennettsville (SC); On-site; USD 42,000 - 60,000; Full time

Job summary

Food Lion is seeking a Front End Supervisor to support store operations and drive financial and sales performance. You will lead front-end teams across service centers, self-checkout, and Food Lion To-Go, ensuring a fast, friendly, and accurate shopping experience for customers.

The role emphasizes staff development, performance coaching, and adherence to safety and company policies while maintaining strong store operations and customer relations in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and handling complaints.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training.
• Provide leadership and motivation within the store to promote a culture reflective of Food Lion's Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and KPIs.

Skills

Leadership

Communication

Customer service

Time management

Education

High school diploma or equivalent

Tools

POS systems

Job description

Food Lion is seeking a Front End Supervisor to support store operations and drive financial and sales performance. You will lead front-end teams across service centers, self-checkout, and Food Lion To-Go, ensuring a fast, friendly, and accurate shopping experience for customers.

The role emphasizes staff development, performance coaching, and adherence to safety and company policies while maintaining strong store operations and customer relations in a fast-paced environment.