Front End Manager: Customer Service & Store Ops

Food Lion; Maryland; On-site; USD 24,000 - 36,000; Full time

Job summary

Food Lion is seeking a Front End Supervisor to manage all Front End operations, including Service Center and Self-Checkout, while leading a team to deliver fast, friendly service. You will hire and train associates, monitor performance, and drive for store KPIs in a fast-paced retail environment.

The role emphasizes adherence to Food Lion policies, safety standards, and efficient operations to ensure customers have a positive shopping experience.

Qualifications

• Leadership experience in retail or store operations.
• Strong communication and customer service skills.
• Ability to train and develop associates.
• Ability to analyze operational needs and contribute to budgeted goals.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct performance appraisals for direct reports.
• Provide leadership to promote a culture aligned with Brand, Strategy and Culture.
• Contribute to achieving budgeted financials and KPIs.
• Maintain high level of customer service and efficient shopping experience.

Skills

Team leadership

Customer service

Interpersonal communication

Problem solving

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Supervisor to manage all Front End operations, including Service Center and Self-Checkout, while leading a team to deliver fast, friendly service. You will hire and train associates, monitor performance, and drive for store KPIs in a fast-paced retail environment.

The role emphasizes adherence to Food Lion policies, safety standards, and efficient operations to ensure customers have a positive shopping experience.