Front-End Operations Lead – Customer Service

Food Lion; Creedmoor (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Food Lion is seeking a Store Front End Leader to manage all front end operations, including Service Center and Self-Checkout, while driving customer service and sales performance. The role emphasizes training, coaching, and maintaining a safe, efficient store environment.

The ideal candidate will lead a team, optimize schedules, monitor KPIs, and ensure compliance with company policies and safety standards. This on-site position offers growth within a customer-centered retail operation.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements.
• Must be able to meet physical requirements of the position; accommodations as needed.
• Accreditation as a Certified Food Safety Manager or ability to obtain within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal appraisals for direct reports.
• Provide leadership to promote a culture aligned with Food Lion Strategy.
• Support achievement of budgeted financials, operating results and KPIs.
• Maintain high standards of customer service and store appearance.
• Control store expenses through proper ordering and inventory management.

Skills

Team leadership

Store operations

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

ACIS

Scheduling systems

CAO

Food Lion To-Go apps

Job description

Food Lion is seeking a Store Front End Leader to manage all front end operations, including Service Center and Self-Checkout, while driving customer service and sales performance. The role emphasizes training, coaching, and maintaining a safe, efficient store environment.

The ideal candidate will lead a team, optimize schedules, monitor KPIs, and ensure compliance with company policies and safety standards. This on-site position offers growth within a customer-centered retail operation.