Front End Leader — Customer Service & Operations

Food Lion; Jedburg (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Food Lion is seeking a capable Front End Manager to support store operations and customer service excellence at Store 02247. You will hire, train, and coach frontline associates, supervise daily duties, and drive performance toward budgeted financials and KPIs while maintaining safety and compliance.

The role requires leadership, merchandising knowledge, and a customer-focused approach to deliver an outstanding shopping experience in a busy Food Lion location.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must have or obtain Certified Food Safety Manager accreditation within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Ensure a positive customer experience with fast, friendly service and strong problem-solving.

Skills

Team leadership

Customer service

Store operations

Communication skills

Problem solving

Age requirement

Education

High school diploma or equivalent

Tools

ACIS

CAO

Food Lion To-Go app

Job description

Food Lion is seeking a capable Front End Manager to support store operations and customer service excellence at Store 02247. You will hire, train, and coach frontline associates, supervise daily duties, and drive performance toward budgeted financials and KPIs while maintaining safety and compliance.

The role requires leadership, merchandising knowledge, and a customer-focused approach to deliver an outstanding shopping experience in a busy Food Lion location.