Front-End Team Lead & Customer Experience Champion

The Save Mart Companies

Hayward (CA)

On-site

USD 24,507 - 37,195

Full time

14 days+

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Job summary

The Save Mart Companies in Hayward, CA operates FoodMaxx and other banners. We are seeking a Key Carrier Clerk who will direct front-end staff, ensure top-tier customer service, and manage balance and store operations.

You will help maintain a safe, efficient front-end and parking area while upholding company standards across shifts. The role requires leadership, strong communication, and ability to perform under busy conditions, with a pay range reflecting retail standards and eligibility for

Qualifications

One year of college or vocational training or equivalent knowledge.
One year of prior work experience with at least 6 months grocery/retail.
Availability to work varied retail hours.

Responsibilities

Provide customers with a remarkable shopping experience and train staff on service standards.
Direct front-end performance, tills, and cash handling accuracy.
Lead clerks and helpers with accountability and performance goals.
Maintain front-end and parking lot conditions, including cleanliness and carts.
Perform store balancing to ensure accurate records and security.
Handle refunds/returns and other front-end duties as needed.
Monitor customer experience and assist in store operations during shifts.