Front End Team Lead - Customer Experience

Soelberg's Market; Grantsville (UT); On-site; USD 42,000 - 65,000; Full time

Job summary

Soelbergs Market in Grantsville, UT is seeking a dependable Front End Manager to lead the front-end team and ensure an exceptional customer experience. You will oversee day-to-day operations, provide leadership to associates, maintain staffing, and ensure friendly, efficient service.

The ideal candidate has prior management experience, is energized by fast-paced environments, communicates effectively, and is committed to supporting customers and team members.

Qualifications

• Previous management or supervisory experience strongly preferred.
• High school diploma or GED preferred, or equivalent.
• Strong customer-service skills and a genuine desire to help others.
• Excellent verbal, written, and listening communication skills.
• Strong organization, planning, and time-management skills.

Responsibilities

• Lead and support front-end team members to ensure smooth daily operations.
• Provide exceptional customer service and set the standard for a welcoming experience.
• Assign check stands and ensure appropriate front-end coverage each shift.
• Coordinate breaks and lunches while maintaining coverage.
• Train, coach, mentor, and develop front-end team members.
• Provide feedback on performance and opportunities for improvement.
• Ensure cashiers follow policies and customer-service standards.
• Promote Soelbergs Savers rewards to every customer.
• Monitor cashier performance and Savers participation.
• Assist with pricing questions and discrepancies.
• Process refunds and exchanges in line with policies.
• Handle customer concerns professionally and respectfully.
• Assist customers with questions and locating products.
• Maintain clean, organized, stocked front-end areas.
• Audit tills and ensure accurate cash handling.
• Follow store policies on checks, gift cards, WIC, etc.
• Open/close store procedures and safety practices.
• Participate on Safety Committee and promote a safe environment.

Skills

Customer service

Leadership

Scheduling

Cash handling

Communication

Problem solving

Team training

Education

High school diploma or GED

Tools

POS system

Job description

Soelbergs Market in Grantsville, UT is seeking a dependable Front End Manager to lead the front-end team and ensure an exceptional customer experience. You will oversee day-to-day operations, provide leadership to associates, maintain staffing, and ensure friendly, efficient service.

The ideal candidate has prior management experience, is energized by fast-paced environments, communicates effectively, and is committed to supporting customers and team members.