Front End Supervisor: Lead, Train & Grow in Retail

Burlington Stores; Town of Cheektowaga (NY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401 (k)

Job summary

Burlington Stores is seeking a Full-Time Customer Service Supervisor to lead store functions and drive sales while delivering exceptional customer experiences. You’ll supervise front-end operations, coach associates, and partner with management to ensure safety, scheduling, and operational excellence.

This role emphasizes teamwork, community focus, and growth through training opportunities within a rapidly expanding retail brand.

Qualifications

• At least 1 year of supervisory experience in off-price, big box, or specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more and stand/walk for extended periods.

Responsibilities

• Supervise all store functions and associates while on duty as Manager on Duty.
• Maximize sales through training, development, and coaching of direct reports.
• Promote safety by adhering to company guidelines for customers and associates.
• Cultivate a diverse culture based on teamwork and collaboration.
• Resolve issues and supervise front-end operations to ensure exceptional customer service.
• Reinforce Asset Protection strategies to eliminate shortages.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Drive community relations participation through company programs and partnerships.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Supervisory experience

Interpersonal skills

Full-time schedule

Physical ability

Job description

Burlington Stores is seeking a Full-Time Customer Service Supervisor to lead store functions and drive sales while delivering exceptional customer experiences. You’ll supervise front-end operations, coach associates, and partner with management to ensure safety, scheduling, and operational excellence.

This role emphasizes teamwork, community focus, and growth through training opportunities within a rapidly expanding retail brand.