Front End Supervisor, Retail Excellence & Team Growth

Burlington; Dedham (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Medical, dental, and vision coverage

401(k) plan

Paid time off

Paid holidays

Job summary

Burlington Stores, Inc. is hiring for a Full-Time Customer Service Supervisor / Full-Time Selling Floor Supervisor in Dedham, MA.

You’ll join a store leadership team overseeing Merchandising, Customer Service, Operations, and HR with a focus on coaching teams and delivering exceptional service. The role requires at least 1 year of supervisory retail experience, strong people skills, and the ability to work nights, weekends, and holidays.

Qualifications

• At least 1 year of supervisory experience in retail, off-price, big box or specialty environments.
• Strong interpersonal and communication skills.
• Ability to lead and develop teams while delivering excellent customer service.

Responsibilities

• Supervise store functions and associates as Manager on Duty.
• Drive sales through coaching and development of direct reports.
• Ensure customer service standards are met with professional conduct.
• Support safety, asset protection, scheduling, and weekly workload planning.
• Assist in recruiting, interviewing, and onboarding new associates.

Skills

Supervisory experience

Customer service excellence

Interpersonal skills

Team leadership

Flexibility

Job description

Burlington Stores, Inc. is hiring for a Full-Time Customer Service Supervisor / Full-Time Selling Floor Supervisor in Dedham, MA.

You’ll join a store leadership team overseeing Merchandising, Customer Service, Operations, and HR with a focus on coaching teams and delivering exceptional service. The role requires at least 1 year of supervisory retail experience, strong people skills, and the ability to work nights, weekends, and holidays.