Front End Supervisor - Lead Customer Service & Operations

Burlington Stores, Inc.; Massapequa (NY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401 (k)

Job summary

Burlington Stores in Massapequa is seeking a Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor to join the store leadership team. You will oversee front-end operations, merchandising, and customer service while coaching and developing associates.

This role requires at least 1 year of supervisory experience in a big-box or off-price setting and the ability to work a full-time schedule including nights, weekends and holidays. Base pay ranges from $19 to $21 per hour.

Qualifications

• At least 1 year of supervisory experience in off-price, big box, or specialty retail.
• Strong interpersonal and engaging communication skills.
• Willingness to work full-time including nights, weekends, and holidays.

Responsibilities

• Supervise store functions and associates as Manager on Duty.
• Train, develop, and coach direct reports to maximize sales.
• Promote safety by following company guidelines.
• Foster a diverse culture through teamwork and collaboration.
• Resolve issues and make informed decisions for front-end operations.
• Support asset protection strategies to reduce shrink.
• Assist in recruiting and onboarding new associates.
• Participate in weekly workload planning meetings.
• Engage in community relations through company programs.

Skills

Interpersonal skills

Team leadership

Customer service orientation

Flexible schedule

Job description

Burlington Stores in Massapequa is seeking a Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor to join the store leadership team. You will oversee front-end operations, merchandising, and customer service while coaching and developing associates.

This role requires at least 1 year of supervisory experience in a big-box or off-price setting and the ability to work a full-time schedule including nights, weekends and holidays. Base pay ranges from $19 to $21 per hour.