Front End Supervisor: Customer Service & Sales Leadership

Burlington; Chelsea (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k)

Paid Time Off

Paid Holidays

Life and Disability Insurance

Employee Assistance Program

Association discount

Job summary

Burlington is seeking a Full-Time Customer Service Supervisor to join our store leadership team in Chelsea, MA. You will supervise front-end operations, coach associates, and drive customer service excellence alongside store management.

The role requires at least 1 year of supervisory experience, strong interpersonal skills, and the ability to work nights, weekends, and holidays. You will support safety, scheduling, and the development of a high-performing team.

Qualifications

• At least 1 year of supervisory experience in retail or similar setting.
• Strong interpersonal and communication skills.
• Able to work full-time including nights, weekends and holidays.
• Ability to move/lift up to 40 lbs and stand/walk for extended periods.

Responsibilities

• Supervise store functions and associates as Manager on Duty.
• Maximize sales through training, coaching, and development of direct reports.
• Promote safety and adherence to company guidelines for customers and staff.
• Oversee front-end operations and ensure exceptional customer service.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.

Skills

Supervisory experience

Interpersonal skills

Customer service

Leadership

Job description

Burlington is seeking a Full-Time Customer Service Supervisor to join our store leadership team in Chelsea, MA. You will supervise front-end operations, coach associates, and drive customer service excellence alongside store management.

The role requires at least 1 year of supervisory experience, strong interpersonal skills, and the ability to work nights, weekends, and holidays. You will support safety, scheduling, and the development of a high-performing team.