Front End Supervisor — Customer Experience Leader

Burlington; Latham (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Flexible hours

Associate discount 15-30%

Medical, dental, and vision coverage

Employee Assistance Program

Life and disability insurance

Paid time off

Paid holidays

401(k)

Job summary

Burlington Stores, Inc. in Latham, NY is seeking a Full-Time Customer Service Supervisor (Selling Floor Supervisor) to lead store operations and people. This role focuses on delivering outstanding customer service while managing day-to-day activities and promoting a positive work environment.

You will train and coach associates, supervise front-end operations, and help with scheduling, recruitment, and community programs. A strong team approach and reliability are essential for success.

Qualifications

• At least 1 year of supervisory experience in off-price or big-box environments.
• Strong interpersonal and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays.
• Ability to move/lift store merchandise weighing 40 lbs. or more and stand for extended periods.

Responsibilities

• Supervise all store functions and associates as Manager on Duty.
• Maximize sales through training, coaching, and development of direct reports.
• Promote safety for customers and associates per company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Resolve issues and supervise front-end operations to ensure exceptional customer service.
• Support Asset Protection strategies to limit losses.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings and scheduling adherence.
• Support Community Relations efforts through company programs and partnerships.

Skills

Interpersonal skills

Supervisory experience

Team leadership

Training and coaching

Job description

Burlington Stores, Inc. in Latham, NY is seeking a Full-Time Customer Service Supervisor (Selling Floor Supervisor) to lead store operations and people. This role focuses on delivering outstanding customer service while managing day-to-day activities and promoting a positive work environment.

You will train and coach associates, supervise front-end operations, and help with scheduling, recruitment, and community programs. A strong team approach and reliability are essential for success.