Front-End Supervisor: Customer Experience Leader

The GIANT Company; Clearview (PA); On-site; USD 38,000 - 58,000; Full time

Job summary

The GIANT Company in Lancaster, PA is seeking a front-end supervisor to oversee customer service, scheduling, and front-end operations. You will lead checkout teams, ensure quality service, and support safety and productivity standards across shifts.

Responsibilities include reviewing schedules, assisting in checkouts, and executing store initiatives while maintaining high customer satisfaction and PPE compliance.

Qualifications

• Authorized to work in the U.S.
• Strong customer service and communication skills
• 1 year of work experience or technical training
• Ability to supervise checkout operations and staff
• Able to meet safety, PPE and ergonomic requirements

Responsibilities

• Review the work schedule at shift start and prepare required equipment.
• Supervise checkout cashiers, assist in checkouts, resolve issues, and manage lanes.
• Perform special store-level projects as assigned by management.
• Serve as role model for delivering exceptional customer service.
• Handle other duties related to front-end operations and safety.

Skills

Customer service excellence

Leadership and coaching

Staff training

Communication skills

Shift scheduling

PPE compliance

Tools

POS systems

Cash management systems

Job description

The GIANT Company in Lancaster, PA is seeking a front-end supervisor to oversee customer service, scheduling, and front-end operations. You will lead checkout teams, ensure quality service, and support safety and productivity standards across shifts.

Responsibilities include reviewing schedules, assisting in checkouts, and executing store initiatives while maintaining high customer satisfaction and PPE compliance.