Front End Supervisor & Customer Experience Lead

NetCost Market; Wilkes-Barre Township (Luzerne County); On-site; USD 42,000 - 62,000; Full time

Job summary

NetCost Market is seeking a Front End Manager to oversee all customer service at the front end. You will train, supervise, and manage front end associates, ensuring policy compliance and high service standards while resolving customer issues.

You will coordinate cashier tasks, handle transactions and refunds, monitor pricing, and maintain stocked, clean checkout areas. The role requires leadership, training, and a commitment to safety and customer satisfaction.

Qualifications

• High school diploma or equivalency is required.
• Must be 18 years or older.
• Ability to interpret, understand, and follow instructions and solve problems.
• Able to work well with others as a team member.
• Comfortable working in a fast-paced environment.
• Knowledge of health and safety rules in a kitchen.
• A passion for serving people.

Responsibilities

• Troubleshoot POS system; ensure prompt correction of pricing and scanning problems.
• Train and supervise Front End associates and ensure policy compliance.
• Maintain service standards and resolve customer issues.
• Schedule cashiers and coordinate with store manager.
• Handle transactions, refunds, discounts, and supervisor approvals.
• Maintain stocked, clean checkout areas and proper documentation.
• Maintain safety and security programs and comply with policies.

Skills

Age 18+

Interpret instructions

Team player

Problem solving

Customer service focus

Fast-paced environment

Education

High school diploma or equivalent

Job description

NetCost Market is seeking a Front End Manager to oversee all customer service at the front end. You will train, supervise, and manage front end associates, ensuring policy compliance and high service standards while resolving customer issues.

You will coordinate cashier tasks, handle transactions and refunds, monitor pricing, and maintain stocked, clean checkout areas. The role requires leadership, training, and a commitment to safety and customer satisfaction.