Front End Customer Service Team Lead

Price Chopper; Great Barrington, Northern (MA, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Price Chopper seeks a Front End Supervisor to oversee customer service areas including the front end, service desk, registers, vestibule, and adjacent spaces. You will support budgeting goals for the Front End and assist with payroll, training, and office operations while upholding corporate dress code and safety standards.

The role emphasizes delivering fast, friendly service and ensuring policy compliance across Front End and Office departments.

Qualifications

• Must be at least 18 years of age.
• Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
• Strong Organizational skills and ability to multi-task.
• Satisfactory Performance Reviews.
• Strong communication skills.
• Basic Literacy Basic Computer Skills.

Responsibilities

• Deliver fast, friendly, and efficient customer service at all times.
• Ensure associates greet customers, smile, and request AdvantEdge Cards.
• Maintain awareness of shrink and implement controls.
• Keep workstations neat and organized per 5S standards.
• Train, schedule, and supervise Front End, Office, and Customer Service staff.
• Provide a safe environment for customers and associates.
• Maintain cleanliness and sanitation standards in all areas.
• Enforce company policies, dress code, and system procedures.
• Monitor cash and asset controls.
• Track training progress and CBT scores.
• Correct pricing errors promptly.
• Manage supply orders and inventory controls.
• Meet or exceed financial goals for Front End areas.
• Ensure associates meet efficiency standards.
• Communicate and implement company programs.
• Act as first-level support for Customer Service issues.
• Develop Front End Supervisors for bench strength.
• Perform other duties and comply with policies.

Skills

Customer service

Supervising others

Communication skills

Organizational skills

Multi-tasking

Education

High School Degree or equivalent

Tools

Mainframe

Computer applications

Registers

Banking equipment

Job description

Price Chopper seeks a Front End Supervisor to oversee customer service areas including the front end, service desk, registers, vestibule, and adjacent spaces. You will support budgeting goals for the Front End and assist with payroll, training, and office operations while upholding corporate dress code and safety standards.

The role emphasizes delivering fast, friendly service and ensuring policy compliance across Front End and Office departments.