Customer Service Lead & Front-End Supervisor

Redner's Markets; Reading (Berks County); On-site; USD 45,000 - 60,000; Full time

Job summary

Redner's Markets is seeking a Customer Service Manager to ensure high standards of service in front end operations. This role involves supervising personnel, managing schedules, and providing training to new associates.

The ideal candidate will have strong communication and analytical skills, along with knowledge of labor laws for minor employees. Responsibilities include maintaining effective workflows and customer relations while enforcing company policies.

Qualifications

• Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

Responsibilities

• Maintain high standards of customer service throughout front end operations.
• Supervise and direct front end personnel and activities.
• Conduct training programs for new associates.

Skills

Strong oral and written communication skills

Strong analytical skills

Mathematics skills for conducting audits

Job description

Redner's Markets is seeking a Customer Service Manager to ensure high standards of service in front end operations. This role involves supervising personnel, managing schedules, and providing training to new associates.

The ideal candidate will have strong communication and analytical skills, along with knowledge of labor laws for minor employees. Responsibilities include maintaining effective workflows and customer relations while enforcing company policies.