Front-End Service Manager | Customer Experience Lead

Redner's Markets; Allentown (Lehigh County); On-site; USD 40,000 - 52,000; Full time

Job summary

Redner's Markets is seeking a Customer Service Manager to oversee front-end operations and maintain high service standards.

The role reports to Store Director/Bookkeeper and focuses on supervising front-end staff, enforcing policies, scheduling, training, and ensuring accurate checkout experiences for customers.

Ideal candidates will have strong communication and analytical skills and a solid knowledge of relevant labor laws, with a commitment to cost-effective, friendly service.

Qualifications

• Strong oral and written communication skills for dealing with customers, employees, and Vendors.
• Strong analytical and mathematics skills for conducting accurate audits.
• Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

Responsibilities

• Supervise and schedule front-end personnel to ensure high customer courtesy standards.
• Enforce store policies for front end operations and support discipline of associates.
• Delegate cashier responsibilities as directed by store management.
• Conduct training for new and existing front-end staff.
• Assist cashiers with price checks and resolve pricing issues.
• Maintain front end cleanliness and housekeeping.
• Order and control front end supplies (register paper, ribbons, etc.).
• Greet customers and monitor store activity.
• Ensure compliance with company policies as stated in the Employee Handbook.
• Provide coverage for Service Center staffing as needed.

Skills

Oral and written communication

Analytical thinking

Mathematics skills

Knowledge of child labor laws

Job description

Redner's Markets is seeking a Customer Service Manager to oversee front-end operations and maintain high service standards.

The role reports to Store Director/Bookkeeper and focuses on supervising front-end staff, enforcing policies, scheduling, training, and ensuring accurate checkout experiences for customers.

Ideal candidates will have strong communication and analytical skills and a solid knowledge of relevant labor laws, with a commitment to cost-effective, friendly service.