Front End Supervisor & Customer Experience Lead

Chick-fil-A Western Center Blvd; Covington (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Chick-fil-A Western Center Blvd in Covington, TN seeks a Front End Manager to oversee all front-end operations, supervise cashiers and service staff, and ensure exceptional customer service and efficient checkout performance.

You will uphold cash control, security, and company policies, coordinate lane coverage, monitor inventory and housekeeping, and train teammates to maintain a positive, fast-paced dining environment aligned with Chick-fil-A standards.

Qualifications

• Experience supervising front-end retail staff.
• Strong cash handling and security procedures.
• Ability to lead in a fast-paced environment.
• Excellent customer service and communication skills.

Responsibilities

• Oversee front-end operations and supervise cashiers, courtesy clerks, and customer service staff.
• Monitor and balance cash registers, tills, and safes per policy.
• Coordinate lane coverage and front-end workflow for efficient checkout.

Skills

Team leadership

Cash handling

Customer service

Communication

Retail operations

Inventory management

Job description

Chick-fil-A Western Center Blvd in Covington, TN seeks a Front End Manager to oversee all front-end operations, supervise cashiers and service staff, and ensure exceptional customer service and efficient checkout performance.

You will uphold cash control, security, and company policies, coordinate lane coverage, monitor inventory and housekeeping, and train teammates to maintain a positive, fast-paced dining environment aligned with Chick-fil-A standards.