Guest Experience Leader | Front of House

Chick-fil-A; Cumming (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Scholarship opportunities

Competitive pay

Closed on Sundays

Job summary

Chick-fil-A is seeking a Front of House Manager in Georgia to lead daily operations, coach team members, and uphold our service standards. You will drive a high-energy atmosphere and model Chick-fil-A values while delivering exceptional guest experiences.

The role requires 1+ years of leadership and a commitment to 30+ hours weekly, with opportunities for growth, development, and a supportive, team-focused culture.

Qualifications

• 1+ years of leadership experience.
• Work 30+ hours a week.
• Understand Chick-fil-A customer service standards and operational excellence.
• Strong communication and people skills.

Responsibilities

• Create a high-energy atmosphere for our team, modeling a sense of urgency without making our guests feel rushed.
• Lead by example, setting the standard for doing things the Chick-fil-A way.
• Ensure fellow Shift Leaders and Managers are set up for success by completing all required tasks and leaving no unresolved issues for the next shift.
• Complete post shift walk-through for cleanliness, stocking, and overall preparation for the following shift.
• Collaborate with other Shift Leaders and Managers on best practices and areas of opportunity to ensure business growth and smooth operation.
• Monitor product quality to ensure that guests receive the best product through each and every transaction.
• Manage money to ensure all cash is accounted, and settled appropriately on inform
• Ensure consistency of quality, SAFE and brand standards
• Optimize guest experiences by ensuring that speed and accuracy are held in high regard without rushing guests.
• Maintain a clean restaurant that is conducive to remarkable experiences.
• Ensure strategic placement of team members to ensure optimal guest experience at all times.
• Work with team members to properly steward restaurant equipment.
• Communicate equipment repair needs to proper channels
• Effectively manage productivity throughout each shift.
• Monitor and reduce waste through proactive coaching and by setting the example.
• Ensure each team member understands what is required of them and has the resources needed to accomplish what is required of them.
• Position team members correctly to execute restaurant goals.
• Coach and encourage team members in order to foster growth.
• Communicate daily with fellow shift leaders to convey any necessary information and ensure shift changes are executed seamlessly.
• Ensure that table touch-ins are executed by our team every 15 minutes.
• Check restrooms every 30 minutes and refresh after peak periods.
• Check/maintain restaurant exterior every 60 minutes.

Skills

Leadership

Communication

Team management

Customer service

Initiative

Strategic thinking

Detail-oriented

Problem solving

Time management

Training and development

Job description

Chick-fil-A is seeking a Front of House Manager in Georgia to lead daily operations, coach team members, and uphold our service standards. You will drive a high-energy atmosphere and model Chick-fil-A values while delivering exceptional guest experiences.

The role requires 1+ years of leadership and a commitment to 30+ hours weekly, with opportunities for growth, development, and a supportive, team-focused culture.