Front End Supervisor & Customer Experience Lead

Northeast Grocery; City of Oneida (NY); On-site; USD 28,000 - 38,000; Full time

Job summary

Northeast Grocery in New York is seeking a Front End Supervisor to oversee the store's Front End operations, ensuring fast, friendly customer service at checkout, bottle return, and related areas. You will help implement company policies and support the Customer Service Manager in communicating programs to staff.

The role requires leadership, organization, and basic computer skills, with 1–3 years of related experience after high school.

Qualifications

• High school diploma or equivalent is required with 1–3 years related experience.
• Ability to supervise cashiers and service clerks and ensure policy adherence.
• Basic computer skills are needed for register operations and paperwork.

Responsibilities

• Provide fast, friendly, and efficient customer service in the Front End.
• Train and supervise cashiers, bottle associates and service clerks.
• Schedule associates and maintain cashier controls and security.

Skills

Strong organizational skills

Multi-tasking

People management

Basic literacy

Basic computer skills

Education

High School Diploma or equivalent

Job description

Northeast Grocery in New York is seeking a Front End Supervisor to oversee the store's Front End operations, ensuring fast, friendly customer service at checkout, bottle return, and related areas. You will help implement company policies and support the Customer Service Manager in communicating programs to staff.

The role requires leadership, organization, and basic computer skills, with 1–3 years of related experience after high school.