Front End Specialist: Wine, Spirits & Customer Experience

Total-Wine-; Eagan (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans

401(k)

Disability & life insurance

Paid parental leave

Pet insurance

Job summary

Total Wine & More in Eagan, MN is hiring a Front End Team Member to deliver fast, friendly service at the register, handle transactions, and assist customers with questions about wines, spirits, and beers.

The role may include duties as sales associate or merchandiser, requires 1–3 years of retail experience, familiarity with POS, and a flexible schedule including evenings and weekends. Total Wine offers generous benefits and a supportive team environment.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of work experience, 1+ years in a retail setting preferred.
• Passion for best-in-class customer service and team player mindset.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Process sales transactions accurately and efficiently, including identification verification, payment handling, answering inquiries, promoting loyalty program, and bagging product.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross-functional responsibilities and other duties as assigned.

Skills

Customer service

Team player

POS systems

Inventory software

Education

High school diploma or equivalent

Tools

POS hardware

Inventory management software

Job description

Total Wine & More in Eagan, MN is hiring a Front End Team Member to deliver fast, friendly service at the register, handle transactions, and assist customers with questions about wines, spirits, and beers.

The role may include duties as sales associate or merchandiser, requires 1–3 years of retail experience, familiarity with POS, and a flexible schedule including evenings and weekends. Total Wine offers generous benefits and a supportive team environment.