Front-End Customer Service Lead & Team Coach

Safeway; Auburndale (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

Associate discounts

Health benefits

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager to oversee front‑end operations and support store performance goals. You will help ensure fast, friendly, accurate service for every customer and lead a team focused on customer satisfaction.

The role emphasizes coaching, scheduling, and maintaining standards across the checkout area in a dynamic retail environment.

Qualifications

• Experience in managing front‑end customer service operations.
• Ability to coach and develop associates and supervisors.
• Flexibility to work evenings, weekends and holidays; reliable attendance.

Responsibilities

• Oversee front‑end operations, ensuring fast, friendly checkout service.
• Support customer service programs and respond to concerns professionally.
• Provide checkout support, including register functions and customer assistance.
• Schedule front‑end activities and monitor service levels and daily operations.
• Maintain a clean, organized and positive entrance area.
• Manage cash handling, tills, reconciliations, refunds and transactions.

Skills

Customer service

Team leadership

Operational excellence

Communication

Coaching

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager to oversee front‑end operations and support store performance goals. You will help ensure fast, friendly, accurate service for every customer and lead a team focused on customer satisfaction.

The role emphasizes coaching, scheduling, and maintaining standards across the checkout area in a dynamic retail environment.