Front-End Manager: Lead Service & Team Performance

Albertsons Companies; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits (Medical, Dental)

401k and retirement plan

Time off (vacation, holidays, sick pay

Career development

Inclusive work environment

Job summary

Albertsons Companies is seeking a Front-End Manager to oversee front-end operations, ensuring fast, friendly checkout service and strong customer experience. You will lead scheduling, staffing, training, and performance tracking to support store results.

You will manage cash handling, labor planning, and daily procedures while maintaining a compliant, safe, and inviting front-end environment. This role offers growth in a fast-paced retail setting with a focus on service excellence.

Qualifications

• Strong customer service focus and professional presence.
• Effective communication, coaching, and collaboration skills.
• Organized, with strong planning and prioritization abilities.
• Stays composed in fast-paced, customer-facing environments.

Responsibilities

• Oversee and coordinate front-end operations for fast, friendly checkout service.
• Support customer service programs and respond to concerns promptly.
• Provide checkout support, including register functions and customer assistance.
• Guide front-end activities such as scheduling and daily operations.
• Maintain a clean, organized and positive front-end environment.
• Manage cash handling, tills, reconciliations, refunds and transactions.
• Monitor front-end inventory and ordering of supplies.
• Hire, train, coach and develop front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.
• Ensure compliance with policies, safety standards and procedures.
• Complete daily reports and payroll processes.

Skills

Customer service

Leadership

Communication

Team coaching

Scheduling

Job description

Albertsons Companies is seeking a Front-End Manager to oversee front-end operations, ensuring fast, friendly checkout service and strong customer experience. You will lead scheduling, staffing, training, and performance tracking to support store results.

You will manage cash handling, labor planning, and daily procedures while maintaining a compliant, safe, and inviting front-end environment. This role offers growth in a fast-paced retail setting with a focus on service excellence.