Front-End Service Operations Leader

United Supermarkets, LLC; Amarillo (TX); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health & 401k benefits

Paid time off

Training & development

Inclusive workplace

Job summary

Albertsons Companies is seeking a Service Operations Manager to lead front-end and customer service operations, ensuring fast, friendly, and compliant shopping experiences. You will coach and develop associates, oversee checkout processes, and drive service standards across the front end.

The role emphasizes customer engagement, operational discipline, and leadership across store teams while ensuring audits, security, and policy compliance are maintained.

Qualifications

• Experience leading front-end and customer service teams
• Strong ability to coach, develop, and motivate associates
• Proven track record in labor planning and scheduling
• Knowledge of cash handling, security, and transaction policies
• Ability to manage performance metrics and drive service standards
• Flexibility to work evenings, weekends, and holidays

Responsibilities

• Lead front-end and customer service teams to deliver fast, friendly, and accurate service
• Coach and develop associates on service standards and programs
• Oversee daily front-end operations including check stands, SCO, service desk, and checkout processes
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs
• Oversee cash office processes including safe counts and till reconciliations
• Ensure front-end readiness for audits and company programs
• Hire, train, and develop service associates, supervisors, and front-end staff
• Support shrink reduction, fraud prevention, and proper handling of restricted items
• Prepare required reports and maintain communication with management teams
• Ensure adherence to company policies and safety standards

Skills

Customer service

Communication

People development

Labor planning

Leadership

Tools

Scheduling tools

Basic computer applications

Job description

Albertsons Companies is seeking a Service Operations Manager to lead front-end and customer service operations, ensuring fast, friendly, and compliant shopping experiences. You will coach and develop associates, oversee checkout processes, and drive service standards across the front end.

The role emphasizes customer engagement, operational discipline, and leadership across store teams while ensuring audits, security, and policy compliance are maintained.