Front-End Operations Manager – Customer Experience

Shaw’s and Star Market; Colchester (VT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Benefits (Medical/Dental/401k)

Paid time off

Career development

Inclusive environment

Job summary

Albertsons Companies is seeking a Customer Service Manager to lead front-end operations, enhance checkout efficiency, and deliver outstanding service.

You will develop teams, monitor customer service programs, and ensure a fast, friendly experience that supports store performance and customer satisfaction.

This role offers a fast-paced, customer-facing environment with opportunities to train staff and optimize daily front‑end activities.

Qualifications

• Experience leading front‑end operations and customer service.
• Ability to train, coach, and develop associates.
• Strong communication and teamwork skills.
• Ability to manage scheduling and daily front‑end activities.

Responsibilities

• Oversee and coordinate all front‑end operations, ensuring fast, friendly, and accurate checkout service
• Support customer service programs and respond to customer concerns in a timely and professional manner
• Provide checkout support as needed, including register functions and customer assistance
• Guide and oversee front‑end activities including scheduling, service levels, and daily operations
• Maintain cleanliness, organization, and a positive front‑end environment
• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions
• Monitor inventory and ordering of front‑end supplies and materials
• Hire, train, coach, and develop front‑end associates and supervisors
• Support labor planning, budgeting, and expense control for the department
• Maintain compliance with company policies, safety standards, and operational procedures
• Complete daily reports, payroll processes, and required documentation

Skills

Front-end operations

Customer service leadership

Staff development

Cash handling

Job description

Albertsons Companies is seeking a Customer Service Manager to lead front-end operations, enhance checkout efficiency, and deliver outstanding service.

You will develop teams, monitor customer service programs, and ensure a fast, friendly experience that supports store performance and customer satisfaction.

This role offers a fast-paced, customer-facing environment with opportunities to train staff and optimize daily front‑end activities.