Front-End Supervisor & Customer Experience Leader

Tom Thumb Supermarket; Fort Worth (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Wage access

Associate discounts

Health benefits

Time off

Job summary

Albertsons Companies in Fort Worth, TX is seeking a Service Supervisor to support front-end operations, oversee cashiers, manage the service desk, and ensure a smooth checkout experience. You will resolve customer concerns, uphold service standards, and lead the front-end team on shift.

The role emphasizes cash handling accuracy, training new associates, and maintaining store standards while promoting safety and customer satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, customer service, cash handling, or supervisory experience preferred.
• Strong customer service and leadership skills.
• Effective communication and conflict-resolution abilities.
• Ability to multitask in a fast-paced environment.
• Basic computer, cash-handling, and problem-solving skills.

Responsibilities

• Assist with daily supervision of front-end operations, including checkout lanes, self-checkout, and service desk activities.
• Monitor customer traffic and staffing levels to ensure efficient service.
• Provide support for cashier overrides, returns, refunds, exchanges, and customer transactions.
• Ensure front-end areas remain clean, organized, and customer-ready.
• Support daily operational goals and service standards.
• Lead, coach, and train cashiers and front-end associates.

Skills

Customer Service

Leadership

Cash Handling

Supervision

Communication

Conflict Resolution

Multitasking

Education

High School Diploma

Tools

POS System

Cash Register

Job description

Albertsons Companies in Fort Worth, TX is seeking a Service Supervisor to support front-end operations, oversee cashiers, manage the service desk, and ensure a smooth checkout experience. You will resolve customer concerns, uphold service standards, and lead the front-end team on shift.

The role emphasizes cash handling accuracy, training new associates, and maintaining store standards while promoting safety and customer satisfaction.