Front-End Manager: Customer Experience & Ops

Albertsons Companies; Coppell (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being (Med/5

Time off (vacation, holidays)

Leadership development and training

Inclusive work environment

Job summary

Albertsons Companies in Coppell, TX is seeking a Front-End Manager to lead front-end operations, ensure fast, friendly, and accurate checkout service, and support store performance goals.

You will oversee scheduling, coaching, and development of front-end associates, maintain a clean, compliant environment, and collaborate with teams to uphold service standards and customer satisfaction.

Qualifications

• Strong customer-service focus with a professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to stay composed in fast-paced, customer-facing environments.

Responsibilities

• Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service
• Support customer service programs and respond to customer concerns in a timely and professional manner
• Provide checkout support as needed, including register functions and customer assistance
• Guide and oversee front-end activities including scheduling, service levels, and daily operations
• Maintain cleanliness, organization, and a positive front-end environment
• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions
• Monitor inventory and ordering of front-end supplies and materials
• Hire, train, coach, and develop front-end associates and supervisors
• Support labor planning, budgeting, and expense control for the department
• Maintain compliance with company policies, safety standards, and operational procedures
• Complete daily reports, payroll processes, and required documentation

Skills

Customer service

Communication

Coaching

Organization

Job description

Albertsons Companies in Coppell, TX is seeking a Front-End Manager to lead front-end operations, ensure fast, friendly, and accurate checkout service, and support store performance goals.

You will oversee scheduling, coaching, and development of front-end associates, maintain a clean, compliant environment, and collaborate with teams to uphold service standards and customer satisfaction.