Front‑End Service Ops Leader – Flexible Hours

Socket.dev; Pendleton (OR); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health, dental, 401k benefits

Paid time off (vacation/holidays)

Career growth and training

Inclusive work environment

Job summary

Albertsons Companies is looking for a Service Operations Manager to lead front-end and service operations, ensuring a fast, friendly, and compliant shopping experience. You will coach teams, oversee check stands, SCO, and service desk, and uphold cash handling, security, and policy adherence across daily operations.

In this role you will manage staffing, scheduling, and training, drive customer engagement, support shrink reduction, and ensure audits and company programs are executed with

Qualifications

• Experience leading front-end or service teams in a retail environment.
• Strong customer-service focus with coaching and conflict-resolution skills.
• Knowledge of cash handling policies, security, and checkout processes.

Responsibilities

• Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service
• Coach and develop associates on service standards, courtesy programs, and service recovery
• Oversee daily front-end operations including check stands, self-checkout, service desk, and checkout processes
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs
• Oversee cash office processes including safe counts, till audits, deposits, and reconciliation
• Ensure front-end readiness for audits, compliance requirements, and company programs
• Hire, train, coach, schedule, and develop service associates, supervisors, and front-end staff
• Support shrink reduction, fraud prevention, and proper handling of restricted items
• Complete required reports and maintain strong communication with management teams

Skills

Front-end operations

Customer service leadership

Cash handling

Labor planning

Service standards

Audit readiness

Loss prevention

Team leadership

Scheduling

Job description

Albertsons Companies is looking for a Service Operations Manager to lead front-end and service operations, ensuring a fast, friendly, and compliant shopping experience. You will coach teams, oversee check stands, SCO, and service desk, and uphold cash handling, security, and policy adherence across daily operations.

In this role you will manage staffing, scheduling, and training, drive customer engagement, support shrink reduction, and ensure audits and company programs are executed with