Front-End Service Operations Leader

United Supermarkets, LLC; Amarillo (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being benefit

Time off (vacation, holidays, sick pay

Career growth and development

Inclusive work environment

Job summary

Albertsons Companies is seeking a Service Operations Manager to lead front-end and service operations, ensuring fast, friendly, and compliant shopping experiences for customers. You will coach and develop associates, manage scheduling and labor, and uphold service programs, loss prevention, and strong customer engagement across our Amarillo locations, contributing to store performance and team growth.

This role requires strong leadership, communication, and the ability to balance efficient

Qualifications

• Experience leading front-end and customer service teams.
• Strong coaching and development skills for associates.
• Knowledge of cash handling, security, returns, and policies.
• Able to manage labor planning and scheduling.

Responsibilities

• Lead front-end and customer service teams to deliver fast, friendly service.
• Coach associates on service standards and recovery.
• Oversee front-end operations, SCO, service desk, and checkout.
• Ensure compliance with cash handling, security, and transaction policies.
• Monitor scheduling and staffing to align with business needs.
• Hire, train, and develop service staff.
• Support shrink reduction and loss prevention.
• Prepare reports and communicate with management.

Skills

Front-end operations

Cash handling

Labor scheduling

Service standards

Audit readiness

Loss prevention

Tools

Scheduling tools

Basic computer applications

Job description

Albertsons Companies is seeking a Service Operations Manager to lead front-end and service operations, ensuring fast, friendly, and compliant shopping experiences for customers. You will coach and develop associates, manage scheduling and labor, and uphold service programs, loss prevention, and strong customer engagement across our Amarillo locations, contributing to store performance and team growth.

This role requires strong leadership, communication, and the ability to balance efficient