Front-End Service Leader - Customer Experience & Operations

Safeway

Bend (OR)

On-site

USD 70,000 - 90,000

Full time

7 days ago

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Job summary

Albertsons Companies in Bend, OR is seeking a Service Operations Manager to lead front-end operations and customer service, delivering fast, friendly, and compliant shopping experiences. This role oversees cash handling, SCO, service desk, and overall front-end performance, while developing and coaching staff to ensure service excellence.

You will manage scheduling, labor alignment with business needs, and ensure readiness for audits and program compliance, while driving team development and

Responsibilities

Leads all front‑end and customer service teams, ensuring fast, friendly, and accurate service
Coach and develop associates on service standards, courtesy programs, and service recovery
Oversee daily front‑end operations including check stands, self‑checkout (SCO), service desk, and checkout processes
Ensure compliance with cash handling, security, returns, refunds, and transaction policies
Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs
Oversee cash office processes including safe counts, till audits, deposits, and reconciliation
Ensure front‑end readiness for audits, compliance requirements, and company programs
Hire, train, coach, schedule, and develop service associates, supervisors, and front‑end staff
Support shrink reduction, fraud prevention, and proper handling of restricted items
Complete required reports and maintain strong communication with management teams

Job description

You will manage scheduling, labor alignment with business needs, and ensure readiness for audits and program compliance, while driving team development and

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