Front‑End Service Operations Leader

Socket.dev; Plano (TX); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being (Med,

Time off (vacation, holidays, sick pay

Leaders invested in training andcareer

Inclusive work environment

Job summary

Albertsons Companies seeks a Service Operations Manager to lead front-end and service operations, ensuring fast, friendly, and compliant customer experiences. You will coach staff, drive service standards, and manage daily checkout activities across multiple channels.

The role focuses on labor optimization, audit readiness, and collaboration with management to deliver consistent store performance and customer engagement.

Qualifications

• Strong customer-service focus with a calm, professional team presence.
• Effective communication, coaching, and conflict-resolution skills.
• Strong organization, prioritization, and planning abilities.
• Ability to multitask in a fast-paced, customer-facing environment.

Responsibilities

• Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service.
• Coach and develop associates on service standards, courtesy programs, and service recovery.
• Oversee daily front-end operations including check stands, self-checkout (SCO), service desk, and checkout processes.
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies.
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs.
• Oversee cash office processes including safe counts, till audits, deposits, and reconciliation.
• Ensure front-end readiness for audits, compliance requirements, and company programs.
• Hire, train, coach, schedule, and develop service associates, supervisors, and front-end staff.
• Support shrink reduction, fraud prevention, and proper handling of restricted items.
• Complete required reports and maintain strong communication with management teams.

Skills

Customer service

Coaching

Communication

Organizational skills

Multitasking

Team leadership

Job description

Albertsons Companies seeks a Service Operations Manager to lead front-end and service operations, ensuring fast, friendly, and compliant customer experiences. You will coach staff, drive service standards, and manage daily checkout activities across multiple channels.

The role focuses on labor optimization, audit readiness, and collaboration with management to deliver consistent store performance and customer engagement.