Front-End Service Leader, Assistant Manager

Shaw’s and Star Market; Shrewsbury (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits

Paid time off

Career development

Inclusive work environment

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager to lead front-end operations, enhance checkout efficiency, and drive customer satisfaction. You will oversee scheduling, service levels, and daily routines while ensuring compliance with safety and company policies.

The role emphasizes coaching team members, maintaining a positive store environment, and delivering fast, friendly service to every customer, with weekly pay and comprehensive benefits for eligible associates.

Responsibilities

• Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service
• Support customer service programs and respond to customer concerns in a timely and professional manner
• Provide checkout support as needed, including register functions and customer assistance
• Guide and oversee front-end activities including scheduling, service levels, and daily operations
• Maintain cleanliness, organization, and a positive front-end environment
• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions
• Monitor inventory and ordering of front-end supplies and materials
• Hire, train, coach, and develop front-end associates and supervisors
• Support labor planning, budgeting, and expense control for the department
• Maintain compliance with company policies, safety standards, and operational procedures
• Complete daily reports, payroll processes, and required documentation

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager to lead front-end operations, enhance checkout efficiency, and drive customer satisfaction. You will oversee scheduling, service levels, and daily routines while ensuring compliance with safety and company policies.

The role emphasizes coaching team members, maintaining a positive store environment, and delivering fast, friendly service to every customer, with weekly pay and comprehensive benefits for eligible associates.