Front-End Service Manager — People & Process Leader

Shaw’s and Star Market; Newport (NH); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being for (M

Time off (vacation, holidays, sick pay

Leaders invested in your training, 401

Inclusive work environment

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager to support front-end operations, help achieve store performance goals, and ensure fast, friendly, and accurate service for every customer.

This role offers a fast-paced, customer-facing environment where your leadership, coaching, and teamwork will drive customer satisfaction, associate development, and overall store results.

Qualifications

• Strong customer-service focus with a professional team presence
• Effective communication, coaching, and collaboration skills
• Strong organization, prioritization, and planning abilities
• Ability to stay composed in fast-paced, customer-facing environments

Responsibilities

• Assist in overseeing and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service
• Support customer service programs and respond to customer concerns in a timely and professional manner
• Provide checkout support as needed, including register functions and customer assistance
• Support front-end activities including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment
• Assist with cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
• Assist with monitoring inventory and ordering front-end supplies and materials.
• Assist with hiring, training, coaching, and developing front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department
• Support compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation
• Assume responsibility for front-end operations in the absence of the Customer Service Manager

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager to support front-end operations, help achieve store performance goals, and ensure fast, friendly, and accurate service for every customer.

This role offers a fast-paced, customer-facing environment where your leadership, coaching, and teamwork will drive customer satisfaction, associate development, and overall store results.