Front-End Retail: Guest Experience Specialist

Golf & Tennis Pro Shop; Milwaukee (WI); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-matching 401(k) plan

Vacation time

Associate merchandise discount

Performance-based bonus opportunities

Membership dues reimbursement for PGA/

Job summary

PGA TOUR Superstore in Milwaukee seeks a Customer Service Associate to engage customers in the front end, manage transactions, and support promotions. You will help with returns, exchanges, gift cards, and loyalty rewards while maintaining a clean, engaging store environment and delivering exceptional service.

Responsibilities include greeting customers, answering product questions, and driving sales through strong product knowledge and Merchandising awareness.

Qualifications

• Excellent verbal and written communication skills and ability to communicate cross-functionally.
• Basic computer skills with working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Retail sales or customer service experience preferred.

Responsibilities

• Engage with every Customer and deliver world class service in Front-End areas.
• Greet and engage Customers in Cashier Area and Club Desk.
• Process returns, exchanges, gift cards and promotions accurately.
• Maintain clean, organized Front-End areas to support the customer experience.
• Handle payments securely, following SOP for all transactions.
• Answer basic product questions and direct Customers to store areas or team members.
• Stay updated on promotions and assist in merchandising during life cycle of promotions.
• Provide feedback to Sales and Service Manager on opportunities to improve customer experience.

Skills

Communication

Computer skills

Organization

Education

High School Diploma or equivalent

Job description

PGA TOUR Superstore in Milwaukee seeks a Customer Service Associate to engage customers in the front end, manage transactions, and support promotions. You will help with returns, exchanges, gift cards, and loyalty rewards while maintaining a clean, engaging store environment and delivering exceptional service.

Responsibilities include greeting customers, answering product questions, and driving sales through strong product knowledge and Merchandising awareness.