Front-End Ops & Customer Experience Associate

Albertsons Companies; Lewisville (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health and wellbeing benefits

Time off (vacation, holidays)

Job summary

Albertsons Companies is seeking a Service Operations Assistant to support front-end operations, customer service, and associate support. You will help manage daily checkout activities, ensure a smooth customer experience, and uphold store standards.

The role includes assisting with cashier training, adherence to policies, and participation in loss prevention and safety initiatives. This position offers opportunities for growth within a dynamic retail environment.

Responsibilities

• Coordinate daily front-end activities to ensure efficient customer service operations.
• Support checkout lane coverage and monitor customer flow.
• Assist customer service desk operations as assigned.
• Maintain front-end areas clean, organized, and customer-ready.
• Support implementation of service initiatives and programs.
• Deliver exceptional customer service and promote a customer-first culture.
• Assist customers with inquiries, returns, exchanges, refunds, and service-related concerns.
• Resolve customer issues promptly and elevate concerns when appropriate.
• Support store programs, loyalty initiatives, and promotional events.
• Maintain a professional and positive customer experience.
• Assist with training and mentoring front-end associates.
• Provide operational guidance to cashiers and courtesy clerks.
• Promote adherence to customer service standards.
• Support daily communication between associates and leadership.
• Help reinforce company policies and procedures.
• Assist with front-end cash accountability, till counts, and balancing.
• Ensure compliance with cash-handling policies.
• Monitor front-end controls and report discrepancies.
• Support safety and loss prevention practices.
• Assist with execution of policies and standards, and regulatory requirements.
• Maintain accurate operational records and assist leadership on projects.
• Promote workplace safety and loss prevention.

Job description

Albertsons Companies is seeking a Service Operations Assistant to support front-end operations, customer service, and associate support. You will help manage daily checkout activities, ensure a smooth customer experience, and uphold store standards.

The role includes assisting with cashier training, adherence to policies, and participation in loss prevention and safety initiatives. This position offers opportunities for growth within a dynamic retail environment.