Front-End Customer Service & Ops Leader

Shaw’s and Star Market; Portland (ME); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being (Med/​

Time off

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager to strengthen front-end operations, deliver fast, friendly checkout, and support store performance goals in a consumer-facing environment.

You will lead, coach and develop front-end associates, manage scheduling, labor planning, and daily operations while upholding safety and policy standards to ensure a positive customer experience across the store.

Qualifications

• Experience in frontline retail management preferred.
• Strong customer focus and leadership skills.
• Availability including evenings, weekends, and holidays.

Responsibilities

• Assist in overseeing and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service
• Support customer service programs and respond to customer concerns in a timely and professional manner
• Provide checkout support as needed, including register functions and customer assistance
• Support front-end activities including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment
• Assist with cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
• Assist with monitoring inventory and ordering front-end supplies and materials.
• Assist with hiring, training, coaching, and developing front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department
• Support compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation
• Assume responsibility for front-end operations in the absence of the Customer Service Manager.

Skills

Customer service

Communication

Team coaching

Organization

Planning

Problem solving

Tools

POS systems

Cash handling software

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager to strengthen front-end operations, deliver fast, friendly checkout, and support store performance goals in a consumer-facing environment.

You will lead, coach and develop front-end associates, manage scheduling, labor planning, and daily operations while upholding safety and policy standards to ensure a positive customer experience across the store.