Front End Operations Manager - Full-Time (Customer Service)

Food Lion; Camden (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

Food Lion is seeking a Store Operations Leader to support Front End operations including Service Center, Self-Checkout and Food Lion To-Go. You will lead, train and develop associates, ensuring a high standard of customer service and a positive shopping experience.

You will drive performance, manage budgets and KPIs, and maintain strong communication with the store management team to align with Food Lion's strategy and culture.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints and resolving grievances.
• Ability to learn multiple tasks and technical requirements of the job.
• Willingness to meet physical requirements of the role.
• Accreditation as a Certified Food Safety Manager or ability to attain within 90 days.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and Food Lion To-Go when applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal appraisals for direct reports.
• Provide leadership to promote a culture aligned with Food Lion's brand and strategy.
• Support achievement of budgeted financials, operating results and KPIs.
• Maintain an atmosphere of enthusiastic customer service and a positive shopping experience.

Skills

Leadership

Store operations

Customer service

Problem solving

Technical aptitude

Physical endurance

Food safety awareness

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Store Operations Leader to support Front End operations including Service Center, Self-Checkout and Food Lion To-Go. You will lead, train and develop associates, ensuring a high standard of customer service and a positive shopping experience.

You will drive performance, manage budgets and KPIs, and maintain strong communication with the store management team to align with Food Lion's strategy and culture.