Front End Operations Manager - Customer Service

Food Lion; Portsmouth (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

Food Lion is seeking a Front End Operations Supervisor in Portsmouth, VA to support store operations and drive sales. You will lead the service center, Self-Checkout, and To-Go where applicable, while coaching associates to deliver fast, friendly customer service and maintain store standards.

Responsibilities include hiring, training, performance reviews, and ensuring compliance with safety and company policies.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability to meet the physical requirements of the job and pass safety training.
• Accreditation as Certified Food Safety Manager or willingness to obtain within 90 days.

Responsibilities

• Manage all Front End operations including Service Center and Self-Checkout.
• Hire, train, and develop associates to meet department needs.
• Supervise duties of department associates with performance appraisals.
• Provide leadership to promote a culture aligned with Brand and Strategy.
• Support achievement of budgeted financials and KPIs.
• Maintain a positive, customer-friendly shopping environment.

Skills

Team leadership

Customer service

Communication

Problem solving

Decision making

Training & coaching

Operational oversight

Budget awareness

Food safety awareness

Education

High School Diploma or GED

Tools

ACIS

CAO

Food Lion To-Go system

Job description

Food Lion is seeking a Front End Operations Supervisor in Portsmouth, VA to support store operations and drive sales. You will lead the service center, Self-Checkout, and To-Go where applicable, while coaching associates to deliver fast, friendly customer service and maintain store standards.

Responsibilities include hiring, training, performance reviews, and ensuring compliance with safety and company policies.