Front End Operations Leader — Customer Experience & Growth

Food Lion; Asheville (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

Food Lion in Asheville, NC is seeking a Front End Supervisor to support store operations, lead a team, and drive customer satisfaction while meeting financial and sales goals. You will oversee Service Center, Self-Checkout, and To-Go operations, hire and develop staff, and ensure safe, efficient front-end processes.

This role requires strong communication, leadership, and a hands-on approach to problem solving, with attention to inventory, scheduling, and compliance with Food Lion standards.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment

Skills

Team leadership

Store operations knowledge

Customer service excellence

Communication

Problem solving

Adaptability

Food safety management

Education

High school graduate or equivalent

Job description

Food Lion in Asheville, NC is seeking a Front End Supervisor to support store operations, lead a team, and drive customer satisfaction while meeting financial and sales goals. You will oversee Service Center, Self-Checkout, and To-Go operations, hire and develop staff, and ensure safe, efficient front-end processes.

This role requires strong communication, leadership, and a hands-on approach to problem solving, with attention to inventory, scheduling, and compliance with Food Lion standards.