Front-End Manager: Elevate Customer Experience & Team Growth

Shaw’s and Star Market; Waltham (MA); On-site; USD 65,000 - 86,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well‑being (Med/​

Time off: vacation, holidays, sick pay

Job summary

Albertsons Companies is seeking a Front-End Manager to oversee front‑end operations, ensuring fast, friendly checkout service and strong customer satisfaction. You will support service programs, manage cash handling, scheduling, and daily reporting, while leading and coaching front‑end teams.

The role emphasizes customer service excellence, team development, and adherence to safety and policy standards in a fast‑paced store environment.

Responsibilities

• Oversee and coordinate all front‑end operations, ensuring fast, friendly, and accurate checkout service
• Support customer service programs and respond to customer concerns in a timely and professional manner
• Provide checkout support as needed, including register functions and customer assistance
• Guide and oversee front‑end activities including scheduling, service levels, and daily operations
• Maintain cleanliness, organization, and a positive front‑end environment
• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions
• Monitor inventory and ordering of front‑end supplies and materials
• Hire, train, coach, and develop front‑end associates and supervisors
• Support labor planning, budgeting, and expense control for the department
• Maintain compliance with company policies, safety standards, and operational procedures
• Complete daily reports, payroll processes, and required documentation

Job description

Albertsons Companies is seeking a Front-End Manager to oversee front‑end operations, ensuring fast, friendly checkout service and strong customer satisfaction. You will support service programs, manage cash handling, scheduling, and daily reporting, while leading and coaching front‑end teams.

The role emphasizes customer service excellence, team development, and adherence to safety and policy standards in a fast‑paced store environment.