Front-End Operations Leader: Elevate Customer Experience

Kroger Great Lakes Distribution Center; Delaware, Northern (OH, KY); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Counseling services

Employee discounts

Tuition reimbursement

Career development

Job summary

Kroger Great Lakes Distribution Center in Delaware, OH is seeking a Front-end Associate to create outstanding customer experiences and maintain safe, clean conditions. You will assist management with front-end operations, budgets and schedules, while answering product questions and ensuring smooth cash handling.

The role emphasizes teamwork, safety, and adherence to company standards, with opportunities in part-time or full-time schedules and benefits across Kroger's broad program.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Retail or Customer Service experience.
• High school diploma or equivalent.
• Second language (speaking, reading and/or writing).

Responsibilities

• Promote trust and respect among associates.
• Answer questions to help customers feel welcome and valued.
• Know products and respond to inquiries about items in the department.
• Monitor supply expenses and assist with cash control and records.
• Schedule front-end associates to ensure adequate department coverage.
• Assist in preparing budgets, profit and loss reviews, and financial reporting.
• Support front-end operations and execute department action plans.

Skills

Customer service

Retail experience

Stress management

Communication

Education

High school diploma

Job description

Kroger Great Lakes Distribution Center in Delaware, OH is seeking a Front-end Associate to create outstanding customer experiences and maintain safe, clean conditions. You will assist management with front-end operations, budgets and schedules, while answering product questions and ensuring smooth cash handling.

The role emphasizes teamwork, safety, and adherence to company standards, with opportunities in part-time or full-time schedules and benefits across Kroger's broad program.