Front-End Department Lead: Customer Experience

Kroger Family of Companies; Plano (TX); On-site; USD 42,000 - 57,000; Full time

Job summary

Kroger Family of Companies seeks a Front-end Supervisor to lead daily customer service operations, ensure a welcoming store environment, and support budgeting and scheduling. The role emphasizes teamwork, safety, and adherence to company standards.

The position requires strong communication, cash handling, and product knowledge, with experience in retail or customer service. Join a team committed to the Customer 1st philosophy.

Qualifications

• Handles stressful situations with poise.
• Strong communication skills with customers and associates.
• Basic math knowledge for tills and reporting.
• Retail or customer service experience preferred.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that welcomes customers and answers questions about products in the department and store.
• Gain knowledge of products and respond to questions and suggest options.
• Assist with monitoring and control of department supply expenses.
• Assist with managing cash control, sales and cash items and records for the store.
• Manage scheduling of Front-end associates to ensure department coverage.
• Assist management in preparing the store/department budget, profit and loss reviews, and action on financial reports.
• Assist in budgets and labor scheduling in partnership with management.
• Develop and implement department action plans to achieve results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with ads and promotions.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers and maintain logs.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and notify management of repairs.
• Report safety risks or illegal activity.
• Adhere to laws and guidelines.
• Perform essential functions with or without accommodation.

Skills

Stress management

Effective communication

Math basics

Retail or customer service experience

Education

High school diploma or equivalent

Job description

Kroger Family of Companies seeks a Front-end Supervisor to lead daily customer service operations, ensure a welcoming store environment, and support budgeting and scheduling. The role emphasizes teamwork, safety, and adherence to company standards.

The position requires strong communication, cash handling, and product knowledge, with experience in retail or customer service. Join a team committed to the Customer 1st philosophy.