Front End Operations Lead & Process Innovator

Kroger; Fitchburg (WI); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Tuition reimbursement up to $21,000

Associate discounts

Job summary

The Kroger Family of Companies is seeking an associate to provide day-to-day support for Front End department operations, ensuring policies and procedures are followed while upholding core values of respect, honesty, integrity, diversity and safety.

You will explore ways to improve processes for Front End, Customer Service Center and Accounting, and help design a cleaner, more efficient working environment across departments.

Qualifications

• Willing to work mornings, afternoons, evenings, or nights as the work demands.
• Willing and available to work weekends and holidays as needed (emphasis on Prime Time).
• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
• Past work record must exhibit a high level of integrity and dependability.
• Thorough experience in customer service and all phases of front-end operations.

Responsibilities

• Provide day-to-day support of Front End department operations, policies, processes and procedures.
• Explore and develop more effective processes for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Promote and implement company initiatives and process improvements to direct reports.
• Support store management and customer service manager in maintaining a well-organized, clean environment at check stands and various front-end areas.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Multitasking

Communication skills

Microsoft Word

Excel

PowerPoint

Tools

ACE

Supersked

Microsoft Word

Excel

PowerPoint

Job description

The Kroger Family of Companies is seeking an associate to provide day-to-day support for Front End department operations, ensuring policies and procedures are followed while upholding core values of respect, honesty, integrity, diversity and safety.

You will explore ways to improve processes for Front End, Customer Service Center and Accounting, and help design a cleaner, more efficient working environment across departments.