Front End Operations Lead – Customer Service

Food Lion; Sanford (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Food Lion in Sanford, NC is seeking a Front End Manager to support store operations, lead a team, and help meet sales and budget goals. You will supervise front end staff, train associates, and ensure exceptional customer service.

You will use store tools to monitor performance, control expenses, and uphold safety, food safety, and brand standards. The role requires strong communication and a passion for a positive shopping experience.

Qualifications

• High school diploma preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions.
• Ability to use store tools and reports to monitor performance and control expenses.
• Knowledge of food safety standards or willingness to obtain accreditation within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Ensure Front End schedules are written per standards to provide extraordinary customer service at all times.

Skills

Team leadership

Store operations

Customer service

Communication

Problem solving

Inventory control

Safety compliance

Cash handling

Education

High school diploma or equivalent

Job description

Food Lion in Sanford, NC is seeking a Front End Manager to support store operations, lead a team, and help meet sales and budget goals. You will supervise front end staff, train associates, and ensure exceptional customer service.

You will use store tools to monitor performance, control expenses, and uphold safety, food safety, and brand standards. The role requires strong communication and a passion for a positive shopping experience.