Front End Operations Lead

Food Lion; Roanoke Rapids (NC); On-site; USD 42,000 - 55,000; Full time

Job summary

Food Lion is seeking a Front End Manager to support store operations, drive sales goals, and lead a team of associates at Store 01086 in Roanoke Rapids, NC. You will collaborate with management to ensure a smooth customer experience and adherence to Food Lion policies.

The role requires strong leadership, merchandising know-how, and focus on safety and customer satisfaction. Responsibilities include hiring/training, scheduling, and maintaining service standards across front-end areas.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability to learn multiple tasks and technical requirements.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and KPIs.
• Ensure Front End schedules are written per standards to provide extraordinary customer service at all times.

Skills

Leadership

Customer Service

Communication

Problem Solving

Multitasking

Technical Aptitude

Education

High school diploma or equivalent

Tools

ACIS

CAO

Food Lion To-Go apps

POS systems

Business information systems

Job description

Food Lion is seeking a Front End Manager to support store operations, drive sales goals, and lead a team of associates at Store 01086 in Roanoke Rapids, NC. You will collaborate with management to ensure a smooth customer experience and adherence to Food Lion policies.

The role requires strong leadership, merchandising know-how, and focus on safety and customer satisfaction. Responsibilities include hiring/training, scheduling, and maintaining service standards across front-end areas.