Front End Leader: Elevate Customer Service & Store Ops

Food Lion; Durham (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Food Lion in Durham, NC is seeking a Front End Manager to support store operations, lead service teams, and drive customer satisfaction. You will oversee Service Center, Self-Checkout and To-Go services while maintaining strong communications with management and associates.

The role requires the ability to hire and train staff, supervise performance, control expenses, and ensure compliance with safety and company policies.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Must meet physical requirements and maintain safety standards.

Responsibilities

• Manage Front End operations including Service Center and Self-Checkout.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and provide ongoing performance management and formal appraisals for direct reports.
• Provide leadership to promote a culture reflective of the Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and KPIs.
• Maintain enthusiastic customer service and a positive shopping experience for customers.

Skills

Leadership

Customer service

Communication skills

Problem solving

Team management

Education

High school diploma

Food Safety Manager certification

Job description

Food Lion in Durham, NC is seeking a Front End Manager to support store operations, lead service teams, and drive customer satisfaction. You will oversee Service Center, Self-Checkout and To-Go services while maintaining strong communications with management and associates.

The role requires the ability to hire and train staff, supervise performance, control expenses, and ensure compliance with safety and company policies.