Front End Operations Lead - Customer Experience

Food Lion; Aberdeen (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Food Lion in Aberdeen, NC is seeking a Front End Manager to support store operations and drive sales by leading a team focused on fast, friendly service and efficient processes. You will collaborate with management to meet budgeted goals and safeguard store assets.

The role emphasizes associate development, training, and maintaining operational standards across Service Center, Self-Checkout, and Food Lion To-Go where applicable.

Qualifications

• High school diploma or equivalent.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and handling conflicts.
• Willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must meet physical requirements of the position; accommodations available.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal appraisals for direct reports.
• Provide leadership to promote a customer-focused store culture.
• Support achievement of budgeted financials and KPIs.
• Maintain an enthusiastic customer service atmosphere and provide solutions to meet expectations.
• Control store expenses through proper ordering and inventory practices.
• Ensure compliance with company procedures and safety standards.

Skills

Leadership

Store operations

Customer service

Problem solving

Communication

Learning ability

Technical aptitude

Age requirements

Physical ability

Food safety accreditation

Education

High school diploma or equivalent

Tools

POS systems

Computer-based training (CBT)

Job description

Food Lion in Aberdeen, NC is seeking a Front End Manager to support store operations and drive sales by leading a team focused on fast, friendly service and efficient processes. You will collaborate with management to meet budgeted goals and safeguard store assets.

The role emphasizes associate development, training, and maintaining operational standards across Service Center, Self-Checkout, and Food Lion To-Go where applicable.