Front End Operations Lead - Customer Experience

Food Lion; Mount Olive (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Food Lion is seeking a Front End Operations Leader in Mount Olive, NC. You will oversee service centers, self-checkout, and Food Lion To-Go, while hiring, training, and coaching front-line associates to deliver extraordinary customer service and drive sales.

You will lead by example to maintain brand standards, manage scheduling, inventory control, safety, and daily store operations in alignment with company policies and goals.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and handling complaints.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of department associates and conduct formal performance appraisals.
• Provide leadership to promote a culture reflecting our Brand, Strategy and Culture.
• Support achievement of budgeted financials, operating results and KPIs.
• Ensure front end schedules meet standards for extraordinary customer service.

Skills

Team leadership

Store operations

Customer service

Communication

Problem solving

Scheduling

Safety compliance

Education

High school diploma or equivalent

Tools

CAO

ACIS

Food Lion To-Go apps

Job description

Food Lion is seeking a Front End Operations Leader in Mount Olive, NC. You will oversee service centers, self-checkout, and Food Lion To-Go, while hiring, training, and coaching front-line associates to deliver extraordinary customer service and drive sales.

You will lead by example to maintain brand standards, manage scheduling, inventory control, safety, and daily store operations in alignment with company policies and goals.