Front End Operations Lead and Training Coach

Kroger Family of Companies; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Kroger Family of Companies is seeking a Front End Operations role in Madison, WI to support day-to-day department processes and policies. You will help improve customer service, ensure a clean and efficient shopping environment, and coach front end supervisors in line with company initiatives.

Responsibilities include training, process improvement, and maintaining performance metrics across Front End, Customer Service Center, and Accounting areas.

Qualifications

• Willing to work mornings, afternoons, evenings, or nights as the work demands.
• Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
• Store retail experience with an emphasis on customer service and frontend operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
• Past work record must exhibit a high level of integrity and dependability.
• Thorough experience in customer service and all phases of frontend operations.

Responsibilities

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.
• Thorough experience in customer service and all phases of frontend operations.

Skills

Customer service

Front end operations

Communication skills

Multi-tasking

Training and coaching

Problem solving

Tools

Microsoft Word

Excel

PowerPoint

ACE

Supersked

Job description

Kroger Family of Companies is seeking a Front End Operations role in Madison, WI to support day-to-day department processes and policies. You will help improve customer service, ensure a clean and efficient shopping environment, and coach front end supervisors in line with company initiatives.

Responsibilities include training, process improvement, and maintaining performance metrics across Front End, Customer Service Center, and Accounting areas.