Front End Lead: Elevate Customer Experience & Ops

Kroger; Wauwatosa (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Kroger in Milwaukee, WI is seeking a Front End Operations role to support daily department operations at the store level. The role emphasizes customer service, process improvements, and teamwork across Front End, Customer Service Center and Accounting.

Responsibilities include training, coaching front end supervisors, maintaining a clean, organized shopping environment, and implementing company initiatives with positive communication and respect for colleagues.

Qualifications

• Strong customer service background in retail front-end operations.
• Ability to manage multiple tasks and workloads effectively.
• Excellent written and verbal communication skills.
• Willing to work mornings, afternoons, evenings or nights as required.

Responsibilities

• Support Front End department operations, policies, processes and procedures.
• Design cleaner, more efficient working environments for Front End, Customer Service Center and Accounting.
• Ensure safe, effective, and efficient customer service throughout the department.
• Provide training and follow-up on all aspects of Key Retailing and initiatives.

Skills

Customer service

Front-end operations

Communication

Multi-tasking

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

ACE

Supersked

Job description

Kroger in Milwaukee, WI is seeking a Front End Operations role to support daily department operations at the store level. The role emphasizes customer service, process improvements, and teamwork across Front End, Customer Service Center and Accounting.

Responsibilities include training, coaching front end supervisors, maintaining a clean, organized shopping environment, and implementing company initiatives with positive communication and respect for colleagues.