Front End Operations Lead

Rural King; Fort Wayne (IN); Vor Ort; USD 38.000 - 48.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Medical Insurance

Dental Insurance

Vision Insurance

Paid time off

Paid holidays

401(k) with company match

Associate discounts

Training & development

Career advancement

Team environment

Zusammenfassung

Rural King is seeking a Front End Department Lead to oversee front-end operations, support cashiers, and ensure a positive customer experience. You will train and lead front-end associates, manage cashier transactions, BOPIS, and store presentations while upholding our People First values.

This role requires 3+ years in retail, strong cash-handling, leadership, and reliability; you’ll work a 40-hour week with varied shifts across days, evenings, weekends, and holidays in a fast-paced environment.

Qualifikationen

• 3+ years of retail cashier, front-end, or supervisory experience preferred.
• Strong cash-handling, math, organizational, and attention-to-detail skills.
• Strong leadership, communication, customer service, and problem-solving skills.
• Ability to identify errors and maintain accurate records.
• Ability to use POS systems, Microsoft Office, and other retail technology.
• Ability to work a 40-hour week with varied days, evenings, nights, weekends, and holidays.

Aufgaben

• Lead, train, and support front-end associates in daily operations.
• Oversee cashier and customer service desk transactions, including returns, exchanges, layaways, price disputes, and tax-exempt purchases.
• Manage cash handling, bank deposits, safe audits, layaway audits, and cash shortage research.
• Support registers as needed and educate associates on company programs, including loyalty, RK Visa, and RK Plus Protection Plan.
• Maintain front-end displays, supplies, popcorn, coffee stations, and other customer-facing areas.
• Follow loss-prevention procedures, including EAS deactivation and shrink awareness.
• Oversee BOPIS fulfillment, customer pickups, and weekly audits, including orders beyond the 14-day pickup window.
• Assist customers with load outs, product questions, phone calls, and other front-end needs.
• Coordinate with other departments to resolve customer needs and maintain efficient operations.
• Communicate policies and expectations clearly and participate in cross-training and required training.
• Support other store operations and perform duties as assigned.
• Demonstrate Rural King's values of People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.

Kenntnisse

Leadership

Communication

Customer service

Problem solving

Cash handling

Attention to detail

Organizational skills

POS systems

Tools

POS systems

Microsoft Office

Jobbeschreibung

Rural King is seeking a Front End Department Lead to oversee front-end operations, support cashiers, and ensure a positive customer experience. You will train and lead front-end associates, manage cashier transactions, BOPIS, and store presentations while upholding our People First values.

This role requires 3+ years in retail, strong cash-handling, leadership, and reliability; you’ll work a 40-hour week with varied shifts across days, evenings, weekends, and holidays in a fast-paced environment.